Terms & Conditions

1. General

By booking any of our services, you agree to these Terms & Conditions.

We provide professional cleaning and property management services to residential and commercial clients. We are committed to delivering a reliable, high-quality service at all times.

2. Quotations

All quotations are provided based on the information supplied by the customer.

If the condition or size of the property differs from the information provided, we reserve the right to amend the quotation before or during the service.

3. Access to the Property

The customer must ensure we have safe access to the property at the agreed appointment time.

If we are unable to gain access, a cancellation or call-out charge may apply.

4. Payments

Payment is due upon completion of the service unless otherwise agreed in writing.

Property management services may be invoiced according to the agreed management contract.

Late payments may incur additional charges.

5. Customer Satisfaction

If you are not satisfied with any aspect of our cleaning service, please contact us within 24 hours. We will do our best to resolve any genuine concerns promptly.

6. Liability

While every care is taken when providing our services, we cannot be held responsible for pre-existing damage, normal wear and tear, or damage caused by faulty fixtures, fittings or appliances.

7. Health & Safety

We reserve the right to refuse work where conditions are considered unsafe or where there is a risk to our staff.

8. Property Management

Our property management services are provided in accordance with the agreed management package and do not include repairs or maintenance unless specifically agreed.

Any third-party contractor costs will be agreed with the property owner before work is instructed, except in the case of an emergency.

9. Changes to Services

We reserve the right to amend or update these Terms & Conditions at any time.

Cancellation Policy

We understand that plans can change. If you need to cancel or rearrange your appointment, please let us know as soon as possible.

● More than 48 hours’ notice – No cancellation charge.

● Between 24 and 48 hours’ notice – We reserve the right to charge up to 50% of the booking value.

● Less than 24 hours’ notice or failure to provide access – We reserve the right to charge up to 100% of the booking value.

For regular cleaning clients, repeated late cancellations may result in the cancellation of future bookings.

For property management clients, cancellation of ongoing management agreements must be made in accordance with the notice period set out in the individual management agreement.

We appreciate your understanding, as late cancellations affect our schedule and other customers.